Lewisham February PLT - Patient Contact Staff
13 February 2025
12.30pm - 5.30pm
Trainers: Lewisham CEPN Training Hub
About this Event
This is a face-to-face event at The Broadway Theatre, Rushey Green, London SE6 4RU
12.30pm-1.25pm Networking Hot Lunch
1.30pm-1.35pm: Welcome from Lewisham CEPN TH with Debbie Brown and Rebecca Corneck in the main theatre
1.35pm-1.50pm: LGT Update; primary/secondary care interface work
1.50-2.15pm: Safe Surgeries session with Katya Griffin, Lewisham Borough of Sanctuary Programme Manager
2.15pm-2.50pm Setting the scene
- What are integrated neighbourhood teams (INT)?
- Are there any examples of integrated neighbourhood team working through the lens of multiple long-term conditions (e.g. cardiorenal metabolic diseases)?
2.50-3.05pm Refreshment Break following which, delegates move to the Studio Theatre with Debbie Brown and Rebecca Corneck
Meeting the patient where they are at:
- What matters most to the patient?
- What is the idea of a patient's hidden agenda?
- How do you ask the right questions?
- What is chronic kidney disease (CKD) and other cardiorenal metabolic (CRM) conditions?
- Why does it matter to me?
- What is my role in this?
- What should I do next?
5.00pm Feedback and Close
